Returns & Refunds
Last updated 18 August 2026
Return window
You may request a return within 3 days of delivery. After 3 days we are unable to accept the item back.
Condition of the item
To be accepted, the item must come back:
- Unworn, unwashed and unaltered
- With all original tags still attached
- In its original packaging
- Free of stains, perfume, deodorant marks and damage
What cannot be returned
- Unstitched fabric that has been cut or tailored
- Items bought during a clearance sale, unless they arrived damaged
- Anything returned without its original tags
Damaged or wrong item
If your parcel arrives damaged, or the item is not what you ordered, email us within 48 hours of delivery with photographs of the item and the packaging. We will arrange a replacement or a full refund including shipping, at no cost to you.
How to start a return
Email saanshikaethnics@gmail.com with your order number and the reason for the return. We will confirm the return address and next steps within one working day.
Return shipping
For change-of-mind returns the return courier cost is yours. For damaged, defective or incorrect items, we cover it.
Refunds
- Refunds are processed within 5 to 7 working days of the returned item reaching us and passing inspection.
- Online payments are refunded to the original payment method through Razorpay. Your bank may take a further 3 to 5 days to show it.
- COD orders are refunded by bank transfer; we will ask for your account details.
- The original shipping fee is refunded only when the return is our fault.
Cancellations
An order can be cancelled free of charge any time before it is dispatched. Once it has shipped, please use the return process above.
Exchanges
We do not process direct exchanges. Return the item for a refund and place a fresh order for the size or colour you want, so you are not waiting twice.